Already booked? How can we help?

Please click the options below for additional resources.

Access Your Trip

Your itinerary lives in the Tern for Travelers app — a free app where you can view your full trip details, day-by-day schedule, confirmation numbers, documents, and more, all in one place.

Getting started takes about two minutes.

Download the app using the button for your device below. When you open it, create an account using the same email address you provided when we booked your trip. That's the key — it needs to match what's on file so your trip shows up automatically.

Once you're in, you'll see your trip on the home screen. From there you can browse your itinerary, review any options or selections we've sent your way, and pull up your documents even when you're offline.

If your trip isn't showing up, double-check that the email you signed up with matches the one you gave me. Still not seeing it? Reach out and we'll get it sorted.

Need help with Travel Insurance? Reach out for help or click to head to our partners at Arch RoamRight to book and service your policy.

Need a new US passport or renewal? Click to find information and forms from the US Department of State below.

Find international travel information by county, required documentation, international emergency contact and more from the US Department of State by clicking below.

Contact us.

419-386-0425

Please leave full details of how we can help. Please include guest names, group name, travel dates, etc. All changes may be subject to change or cancellation fees, additional costs, pricing and availabilty as listed in your initial travel invoice approval.

Or Schedule a call on our calendar.